Privacy Policy

Effective Date: May 2026

1. Introduction

This Privacy Policy describes how TripGenius Travel ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website or use our travel services. By engaging with our services, you consent to the data practices described in this policy.

Compliance Notice: This document is drafted to adhere to the Data Protection Act (Kenya, 2019), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

2. Information Collection

We collect information that identifies, relates to, or could reasonably be linked to you. This includes:

Identifiers: Legal name, email address, telephone number, and physical address.
Travel Data: Passport details (where required for bookings), travel preferences, and itinerary history.
Financial Information: Payment details necessary to finalize travel arrangements.

3. Use of Personal Information

TripGenius Travel utilizes your data strictly for the following business purposes:

Facilitating air, hotel, and tour reservations.
Providing real-time itinerary updates and customer support.
Ensuring compliance with international travel regulations.
Improving our service offerings through internal analytics.

4. Third-Party Service Providers

We do not sell your personal data. However, we may share information with trusted partners to perform specific functions:

Tawk.to: We use this platform for live chat support. They process technical data (IP addresses/browser info) to enable communication.
Travel Vendors: Airlines and hotels receive only the information required to fulfill your booking.

5. Your Rights & Data Retention

You maintain the right to access, correct, or request the deletion of your personal data. We retain your information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, and reporting requirements.

6. Security Measures

We implement industry-standard administrative and technical safeguards designed to secure your personal information from accidental loss and from unauthorized access, use, or disclosure.